Penn.Pay is an electronic billing service that enables you to receive and pay your Penn Monthly Student Account Billing Statements online. You will be notified via email each time a new Student Account monthly billing statement becomes available. From the email, you can link to Penn.Pay to view your billing statement and submit payments. The billing statement you see on Penn.Pay is in the same itemized format as the paper statements that are generated in July and August.

• Accessibility to your Student Account billing statement from anywhere at anytime
• Faster service since delays associated with standard mail delivery are eliminated
• Your statement will always arrive on time thereby helping you avoid late payment penalties
• Ability to provide multiple family members and/or other payers with access to view and pay your Student Account monthly billing statement
• Better management of student account history
  Statements and online payment history are kept online for six months; no need for you to file paper bills or cancelled checks

As a student, you must log in to activate your Penn.Pay account. You can log in here or from PennInTouch., using your PennKey and password.

You will be notified at your university email address you when new statements are available or to acknowledgement payments. You can add additional  email addresses for yourself from the [My Profile] tab, in which case you will be notified at all the email addresses you enter. To invite "other payers" follow the instructions below.

To enable other payers, such as your parents, to receive/pay your billing statements, follow the steps below.

1. log in to Penn.Pay and select the [My Profile] tab
2. from the top of the profile page, click on the [Invite Other Payer] button
3. enter the email address of the individual you wish to invite, complete the remaining fields, and click [Invite]

When complete, the other payers you invited will receive an email with a Penn.Pay Activation-ID and a Penn.Pay link. You will also need to provide those you invite with your 8-digit Penn-ID in order for them to complete their enrollment.

While you are not able to view your account in real time, there is a way for you to view any new activity since the last statement of account.  To view this information, you can click on the NEW ACTIVITY tab in Penn.Pay to see recent activity on your student account.  This is where you will be able to see both debit and credit adjustments to your student account.  You can also choose to pay the newly adjusted amount from this screen as well.  Remember – this NEW ACTIVITY is updated nightly.

The University offers the following options:

1. Online through Penn.Pay by transferring funds from your checking or savings account (U.S. financial institutions only). You schedule the payment amount and payment date.
2. Online through Penn.Pay with an American Express® card. There is a 2.00% convenience fee assessed that will appear on your American Express® billing statement. Please note that Penn accepts American Express® cards only when paying online through Penn.Pay. Penn does not receive any compensation or portion of the convenience fee for providing AMEX as a payment option.
3. By Mail: print a payment coupon from Penn.Pay and mail it with a check made payable to “Trustees of the University of Pennsylvania”, P.O. Box 785551, Philadelphia, PA 19178-5551. Be sure to include the full student’s name and 8-digit Penn-ID on the check.
   Notes: A payment coupon must be included with your check. Do not send payment to the P.O.Box by way of FedEx, UPS, DHL or Emory.
4. Wire Transfer Fee Assessment:
5. In Person: print a payment coupon from Penn.Pay and bring it, along with a check and your PennCard, to the Cashier’s Office in the Franklin Building lobby at 3451 Walnut St. Be sure to include the student’s full name and 8-digit Penn-ID on the check.

Your student account billing statements will still be available to you on Penn.Pay. To pay your bill:

1. Online through Penn.Pay with an American Express® card. There is a 2.0% convenience fee assessed if you choose this option. Please note that Penn accepts American Express® cards only when paying online through Penn.Pay. Penn does not receive any compensation or portion of the convenience fee for providing AMEX as a payment option.
2. By Mail: print a payment coupon from Penn.Pay and mail it with a check made payable to “Trustees of the University of Pennsylvania”, P.O. Box 785551, Philadelphia, PA 19178-5551. Be sure to include the full student’s name and 8-digit Penn-ID on the check.
   Notes: A payment coupon must be included with your check.
   Do not send payment to the P.O.Box by way of FedEx, UPS, DHL or Emory.
3. Wire Transfer Fee Assessment: When a wire transfer is initiated, your originating bank can directly wire the funds to the University's bank. You may be assessed a fee by your bank. If your bank uses an intermediary bank (usually a New York Bank), the intermediary bank may also assess a fee (approx. $10-$30) which is your responsibility to pay.
4. In Person: print a payment coupon from Penn.Pay and present it with a check to the Cashier’s Office, in the Franklin Building lobby at 3451 Walnut Street.

Actually, all of your payments should appear on Penn.Pay, but only the payments made online will appear on the Payment History screen.  All other payments, such as any made by check, wire transfer or at the Cashier's Office, will appear on the monthly statement itself or on NEW ACTIVITY, since these are payments made in methods other than the Penn.Pay system.  All payments made to the student account up to and including the statement date will appear directly on that statement itself.  For a real-time view of the student account, the student may view their account via the NEW ACTIVITY tab in Penn.Pay or via PennInTouch, taking care to click on the button marked “New activity for next billing statement”.   This will allow the student to view any adjustments (charges or credits/payments) made since the last statement date.

Like any other ACH (Automated Clearinghouse) transaction, Penn.Pay payments take up to two business days (48 hours) to settle. So, for example, if you submitted a payment on 02/14/12 at noon, the payment would be grouped into a file by the Penn.Pay software vendor. That file is then presented to our processing bank, Wachovia. Then Wachovia would submit the file through the Federal Reserve and then present the transaction to the originating bank(s) tied to the payment file. These ACH transactions are grouped together and are subject to cut-off times for submission. All of the above, even though it happens electronically, does take time to progress through all of the steps. Additionally, some banks are quicker in settling ACH transactions than others. Most likely that particular payment, even though it was submitted on 02/14/12, will not be reflected as withdrawn from your bank account until 02/16/12.

Or, another way to think about it is to compare it to your paycheck being directly deposited into your bank account. Even though your direct deposit advice might be dated 02/14/12, your bank cannot usually guarantee the funds to be available until the next business day, which could be 02/15/12 or possibly even 02/16/12.