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| Billing
and Payment FAQ's |
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What
are the various fees that appear on
my bill and what do they include? |
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Fees
included in the Educational
Expense Budget
General
Fee: The General Fee
helps support facilities
such as the library systems,
museum, special laboratories,
and non-academic services
such as intercollegiate
activities, recreational
facilities, the Student
Health Center and Student
Placement Center.
Educational
Technology Fee: This
fee assists with the cost
of computer labs and services.
Recreation
Fee: The Recreation Fee
results from the creation
of the Pottruck Health & Fitness
Center. Pottruck contains
state-of-the-art exercise
equipment: a climbing wall,
pool, sauna, rooms for weight
training, aerobics and cardiovascular
training, a golf center,
basketball courts, atrium,
and seating area with juice
bar. The Pottruck Center
was created in response to
student requests for expanded,
updated campus recreation
and personal fitness facilities.
The Recreation Fee is $300
($150 per sememster) for
all full-time undergraduates.
Student Health
Clinical Fee: This fee
enables all students to have
unlimited access to the Student
Health Center and is mandatory
for all full-time students.
However, if a student is
enrolled in Penn’s
Student Health Insurance
Program, the fee will be
waived when the health insurance
charge is posted to the student's
account. Direct questions
to the Student Health Service
Office at shsinsura@pobox.upenn.edu or
call 215-746-3535.
Fees not
included in the Educational
Expense Budget
New Student
Orientation (NSO) Fee: The
$190 Orientation Fee ($100
for incoming transfers) covers
meals provided during New
Student Orientation in August.
Meals will be served each
day at times specified in
the NSO Calendar. Since these
are not part of the regular
meal plan, the cost is listed
as an Orientation Fee.
College House
Fee: The College House
Program Fee helps to fund
programmatic costs for College
Houses, from College House
Computing (including costs
associated with wireless
installation) to the College
House Music Program, Humanities
Research Fellowships, Residential
Program activities, and some
of our academic support services
(e.g., the Penn Mentoring
Program, or the Faculty Associates
program). The College
House programs are described
at our website: http://www.collegehouses.upenn.edu/.
Laboratory
Fees: Lab fees for certain
courses are not included
in the standard budget. |
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I
have a question about the charges on
my bill. |
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Charges
to your student account are
placed by various University
departments. For example, Housing
and Dining Services are responsible
for housing and meal plan charges.
SFS will not have detailed
information about most charges.
Check our contact
list for a listing of various
departments who can assist
you |
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I
have questions about Penn.Pay. |
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I
participate in the Penn Monthly Budget
Plan. Why do I still have a balance
on my bill? |
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Your
Student Account is the central
repository of all transactions:
tuition, payments, financial
aid, dining, housing, etc. If
you have more charges on your
Student Account bill than you
budgeted in the Budget Plan,
you must pay your bill in addition
to your Penn Monthly Budget
Plan payments. Any amount
not originally budgeted will
remain as a balance. For example,
if you budgeted the tuition
and fee amount, but not housing
costs, housing will be a separate
line item on your bill, for
which you are responsible. |
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Am
I still able to enroll in the Penn
Monthly Budget Plan? |
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Online
enrollment for the 2009/2010
Academic Year will end on 8/30/09.
If you have any questions,
please contact the Penn Monthly
Budget Plan Office at 215-573-1150. |
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There
is no financial aid credited to my
bill. What should I do? |
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Check Penn
InTouch to be sure your
financial aid application
is complete and there are
no outstanding documents.
If your application is incomplete,
fax the required documents
to our office as soon as
possible at 215-573-5428.
In the meantime, pay as much
as you can on your bill.
If your application
has recently become complete,
it may be a matter of timing.
Continue to check Penn
InTouch to see if your
financial aid eligibility
has been determined. Once
it has, an updated balance
will be available on Penn.Pay If
only part of your financial
aid has been credited, be
sure you have signed and
submitted all loan notes.
If you are expecting a sponsored
scholarship, click
here |
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Why
isn’t my Perkins, Penn Guaranteed
Loan, Nursing Health Profession or
Wharton Loan credited to my bill? |
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Credit
for the loan will appear after
Student Financial Services
receives your signed promissory
note. Mail, do not fax, signed
loan notes to SFS. See
SFS mailing address. If
you are a part-time graduate
student, credit will appear
after the drop/add period is
over. Note for Perkins borrowers:
If you have signed a Perkins
Master Promissory Note in previous
years, Perkins credit is automatically
applied to your account. You
will be sent a Disclosure Statement;
please complete and return
it ONLY if you want to decline
or reduce your 2008-2009 Perkins
Loan. |
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Scholarships
and Third Party Billing |
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Why
isn’t there credit on my bill
for my sponsored scholarship? |
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Credit
for an outside or sponsored
scholarship will not
appear on your bill until
SFS receives the check
from you or your sponsor.
Note:
If you have not notified
our Outside Scholarship
Office that you are
receiving a sponsored
scholarship, please
ask your sponsor to
write or email a confirmation
letter to our Outside
Scholarship Office
at 140 Franklin Bldg.,
3451 Walnut St., Philadelphia,
PA 19104-6270, or sfsmail@sfs.upenn.edu Subsequent
checks should also
be mailed to this address. |
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What
are temporary credits and deferments? |
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Credit
from some loan or grant funds
may not have been disbursed
to your bill for one or both
of the following reasons:
- The
funds may not be disbursed
to Penn until just prior
to the beginning of the
Term
- The funds
may not be disbursed until
Penn has performed required
verification of your enrollment
status and the data you
reported on your FAFSA.
As a convenience
to you, Penn will apply a Temporary
Credit or Deferment to your
account. This allows you to
pay the amount due net of pending
disbursements. Note that temporary
credits/deferments are not
included in the determination
of any refund that may be due
you. |
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How
is the amount of the temporary credit/deferment determined? |
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The
amount represents the estimate
of your eligibility. In the
case of federal loans, the
amount is adjusted to reflect
estimated fees to be deducted
by your lender prior to disbursement.
For PLUS and Grad PLUS Loans,
we have assumed a 3% fee. Actual
fees may range from 3% -4%,
depending on your lender.
For Stafford
Loans, we have assumed a
1% fee. Actual fees may range
from zero to 2%, depending
on your lender.
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I’ve
applied for an alternative loan from
a private lender, but the credit is
not on my bill. When will I see
it? |
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Once
you have applied, disbursement
for your approved loan will
occur beginning 7-10 days prior
to the start of classes.
If your application
has been processed, you will
see a temporary credit on
your billing statement. (The
temporary credit does not
reflect any fees that your
lender may charge, as fees
can vary and Penn does not
have access to this information.
Therefore, the actual credit
for your alternative loan will
most likely be less than
the posted temporary credit,
and you will be responsible
for the difference.) If
no temporary credit is posted
yet, it will be applied once
your application is processed
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Does
Penn have my alternative loan application? |
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Your
application must first go through
credit approval by your lender
before it is forwarded to our office.
To see if Penn has received
your application and to check
status, visit the Penn
Loan System (PLS). Select "My
loan applications" located
in the navigation bar. You
will see a complete list of
your loan applications and
loan status. |
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| Reevaluations
and Tuition Adjustments |
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I
submitted a reevaluation. Should I
pay my bill or wait for the reevaluation
results? |
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SFS
begins review of reevaluation
applications in mid-July,
and processing usually
takes 3-4 weeks. Check Penn
InTouch or PennPlan
online for these
results . In the meantime,
we encourage you to review
the Payment
Option Programs,
and make a payment on
your bill by the due
date until your reevaluation
results are known. |
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I
applied for a tuition adjustment, how
long will it take to be processes and
show on my bill? |
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Applying
for a tuition adjustment
through SFS means you
are requesting that we
make a change to the
tuition and fee amount
of your educational expense
budget. Since financial
aid is based on the budget
(i.e. cost of attendance),
this adjustment will
result in a change in
your financial aid award.
This process can take
up to three weeks. |
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Stafford
Loans |
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I
have questions regarding deferments
and temporary credits on my loans |
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| Frequently
Asked Questions |
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| Self
Service Center |
| Manage
your account Access
information about financial
aid, loans, class schedules,
grades, billing, budget
plans, FAQ's, videos and
more. |
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