About SFS
Paying for a Penn Education
Apply for Financial Aid
Loans
Billing and Payment Options
Forms and Applications
Publications and Booklets
Special Policies
Self-Service Center
Contact Information
   Additional Student Resources
Admissions
Penn Portal
Penn's Website
Registrar
Student Employment
Staff Services
(may require login)
  SFS Google Search  
 
 
 
 
Billing and Payment FAQ's
 
 
What are the various fees that appear on my bill and what do they include?

Fees included in the Educational Expense Budget

General Fee: The General Fee helps support facilities such as the library systems, museum, special laboratories, and non-academic services such as intercollegiate activities, recreational facilities, the Student Health Center and Student Placement Center.

Educational Technology Fee: This fee assists with the cost of computer labs and services.

Recreation Fee: The Recreation Fee results from the creation of the Pottruck Health & Fitness Center. Pottruck contains state-of-the-art exercise equipment: a climbing wall, pool, sauna, rooms for weight training, aerobics and cardiovascular training, a golf center, basketball courts, atrium, and seating area with juice bar. The Pottruck Center was created in response to student requests for expanded, updated campus recreation and personal fitness facilities. The Recreation Fee is $300 ($150 per sememster) for all full-time undergraduates.

Student Health Clinical Fee: This fee enables all students to have unlimited access to the Student Health Center and is mandatory for all full-time students. However, if a student is enrolled in Penn’s Student Health Insurance Program, the fee will be waived when the health insurance charge is posted to the student's account.  Direct questions to the Student Health Service Office at shsinsura@pobox.upenn.edu or call 215-746-3535.

Fees not included in the Educational Expense Budget

New Student Orientation (NSO) Fee: The $190 Orientation Fee ($100 for incoming transfers) covers meals provided during New Student Orientation in August. Meals will be served each day at times specified in the NSO Calendar. Since these are not part of the regular meal plan, the cost is listed as an Orientation Fee.

College House Fee: The College House Program Fee helps to fund programmatic costs for College Houses, from College House Computing (including costs associated with wireless installation) to the College House Music Program, Humanities Research Fellowships, Residential Program activities, and some of our academic support services (e.g., the Penn Mentoring Program, or the Faculty Associates program).  The College House programs are described at our website:  http://www.collegehouses.upenn.edu/.

Laboratory Fees: Lab fees for certain courses are not included in the standard budget.

 
I have a question about the charges on my bill.

Charges to your student account are placed by various University departments. For example, Housing and Dining Services are responsible for housing and meal plan charges. SFS will not have detailed information about most charges. Check our contact list for a listing of various departments who can assist you

 
I have questions about Penn.Pay.
 
I participate in the Penn Monthly Budget Plan. Why do I still have a balance on my bill?

Your Student Account is the central repository of all transactions: tuition, payments, financial aid, dining, housing, etc.  If you have more charges on your Student Account bill than you budgeted in the Budget Plan, you must pay your bill in addition to your Penn Monthly Budget Plan payments.  Any amount not originally budgeted will remain as a balance. For example, if you budgeted the tuition and fee amount, but not housing costs, housing will be a separate line item on your bill, for which you are responsible.

Am I still able to enroll in the Penn Monthly Budget Plan?

Online enrollment for the 2009/2010 Academic Year will end on 8/30/09. If you have any questions, please contact the Penn Monthly Budget Plan Office at 215-573-1150.

 
There is no financial aid credited to my bill. What should I do?

Check Penn InTouch to be sure your financial aid application is complete and there are no outstanding documents. If your application is incomplete, fax the required documents to our office as soon as possible at 215-573-5428. In the meantime, pay as much as you can on your bill.

If your application has recently become complete, it may be a matter of timing. Continue to check Penn InTouch to see if your financial aid eligibility has been determined. Once it has, an updated balance will be available on Penn.Pay If only part of your financial aid has been credited, be sure you have signed and submitted all loan notes. If you are expecting a sponsored scholarship, click here

Why isn’t my Perkins, Penn Guaranteed Loan, Nursing Health Profession or Wharton Loan credited to my bill?

Credit for the loan will appear after Student Financial Services receives your signed promissory note. Mail, do not fax, signed loan notes to SFS. See SFS mailing address. If you are a part-time graduate student, credit will appear after the drop/add period is over. Note for Perkins borrowers: If you have signed a Perkins Master Promissory Note in previous years, Perkins credit is automatically applied to your account. You will be sent a Disclosure Statement; please complete and return it ONLY if you want to decline or reduce your 2008-2009 Perkins Loan.

 

Scholarships and Third Party Billing

Why isn’t there credit on my bill for my sponsored scholarship?

Credit for an outside or sponsored scholarship will not appear on your bill until SFS receives the check from you or your sponsor.

Note: If you have not notified our Outside Scholarship Office that you are receiving a sponsored scholarship, please ask your sponsor to write or email a confirmation letter to our Outside Scholarship Office at 140 Franklin Bldg., 3451 Walnut St., Philadelphia, PA 19104-6270, or sfsmail@sfs.upenn.edu  Subsequent checks should also be mailed to this address.

 
What are temporary credits and deferments?

Credit from some loan or grant funds may not have been disbursed to your bill for one or both of the following reasons:

  • The funds may not be disbursed to Penn until just prior to the beginning of the Term
  • The funds may not be disbursed until Penn has performed required verification of your enrollment status and the data you reported on your FAFSA.

As a convenience to you, Penn will apply a Temporary Credit or Deferment to your account. This allows you to pay the amount due net of pending disbursements. Note that temporary credits/deferments are not included in the determination of any refund that may be due you.

How is the amount of the temporary credit/deferment  determined?

The amount represents the estimate of your eligibility. In the case of federal loans, the amount is adjusted to reflect estimated fees to be deducted by your lender prior to disbursement. For PLUS and Grad PLUS Loans, we have assumed a 3% fee. Actual fees may range from 3% -4%, depending on your lender.

For Stafford Loans, we have assumed a 1% fee. Actual fees may range from zero to 2%, depending on your lender.

 
I’ve applied for an alternative loan from a private lender, but the credit is not on my bill. When will I see it?

Once you have applied, disbursement for your approved loan will occur beginning 7-10 days prior to the start of classes.

If your application has been processed, you will see a temporary credit on your billing statement. (The temporary credit does not reflect any fees that your lender may charge, as fees can vary and Penn does not have access to this information. Therefore, the actual credit for your alternative loan will most likely be less than the posted temporary credit, and you will be responsible for the difference.)  If no temporary credit is posted yet, it will be applied once your application is processed

Does Penn have my alternative loan application?

Your application must first go through credit approval by your lender before it is forwarded to our office. To see if Penn has received your application and to check status, visit  the Penn Loan System (PLS). Select "My loan applications" located in the navigation bar. You will see a complete list of your loan applications and loan status.

 
Reevaluations and Tuition Adjustments
I submitted a reevaluation. Should I pay my bill or wait for the reevaluation results?

SFS begins review of reevaluation applications in mid-July, and processing usually takes 3-4 weeks. Check Penn InTouch or PennPlan online for these results . In the meantime, we encourage you to review the Payment Option Programs, and make a payment on your bill by the due date until your reevaluation results are known.

I applied for a tuition adjustment, how long will it take to be processes and show on my bill?

Applying for a tuition adjustment through SFS means you are requesting that we make a change to the tuition and fee amount of your educational expense budget. Since financial aid is based on the budget (i.e. cost of attendance), this adjustment will result in a change in your financial aid award. This process can take up to three weeks.

 

Stafford Loans

I have questions regarding deferments and temporary credits on my loans
 
 
Frequently Asked Questions
 Self Service Center
Manage your account Access information about financial aid, loans, class schedules, grades, billing, budget plans, FAQ's, videos and more.
 
 
 
 
sfs home Penn A-Z Penn Directories Penn Calendar Penn Maps