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What is Penn.Pay
Penn.Pay is Penn’s electronic billing service through which you receive student account bill. You can also review new activity on a daily basis and opt to pay your bills online, securely and efficiently. In order for parents or other third parties to access Penn.Pay, you (the student) must invite them to be ‘other payers’. You will receive an email notification each month when a new billing statement is available on Penn.Pay.

New Students:  You will also receive a paper bill in July and August only of your first year. After the August bill, paper bills are discontinued and all billing statements will be online.
 
Signing Up and Activating Your account

As a student, you must log in to activate your Penn.Pay account. You can log in here or from PennInTouch., using your PennKey and password.

You will be notified at your university email address you when new statements are available or to acknowledgement payments. You can add additional  email addresses for yourself from the [My Profile] tab, in which case you will be notified at all the email addresses you enter. To invite "other payers" follow the instructions below.

 
Other Payer Sign Up Instructions

To enable other payers, such as your parents, to receive/pay your billing statements, follow the steps below.

  1. log in to Penn.Pay and select the [My Profile] tab
  2. from the top of the profile page, click on the [Invite Other Payer] button
  3. enter the email address of the individual you wish to invite, complete the remaining fields, and click [Invite]

When complete, the other payers you invited will receive an email with a Penn.Pay Activation-ID and a Penn.Pay link. You will also need to provide those you invite with your 8-digit Penn-ID in order for them to complete their enrollment.

To sign up to view your student’s statement of account and make payments, he/she must invite you as per the instructions above.  Once you have the activation id and your student’s Penn-ID, follow the steps below.

  1. Open Penn.Pay login page.
  2. Click on the SIGN UP button.
  3. Read and accept the terms and conditions, enter you activation id and the matching Penn-ID and click Next.
  4. Follow the instructions on the screen to setup your username and password.
 
Viewing Student Account Billing Statements

Students and their Other Payers will be notified by email each time a new statement is available for viewing. Penn’s billing schedule is generally the first week of each month, with a due date in the last week of the month. Email notices are sent to the student and any Other Payers that are enrolled in the service for their account.  

To view your statement, simply login to Penn.Pay and click on the STATEMENT OF ACCOUNT link.  Your detailed statement information will pop up in a separate window. 

If you need to print the statement, just scroll down to the bottom and click [Print Statement].  You will also see a link to [Print Payment Coupon], which you will need to use if you are planning to pay by mail or in person at the Cashier’s Office.

To view any of your previous statements for the last six (6) months, just click the [Bills] tab.

 
Viewing New Activity Since the Last Bill Statement

While you are not able to view your account in real time, there is a way for you to view any new activity since the last statement of account.  To view this information, you can click on the NEW ACTIVITY tab in Penn.Pay to see recent activity on your student account.  This is where you will be able to see both debit and credit adjustments to your student account.  You can also choose to pay the newly adjusted amount from this screen as well.  Remember – this NEW ACTIVITY is updated nightly.

 
Making Payments
  1. Online:  Use Penn.Pay to schedule both the payment date and payment amount from your U.S. checking or savings account.

  2. Online: Using Penn.Pay, pay with your American Express® card. A 2% convenience fee will be assessed and will appear on your American Express® billing statement. Note that Penn does not receive any compensation or portion of the convenience fee.

  3. Check:  Pay from a U.S. checking or savings account and make check payable to “The Trustees of the University of Pennsylvania”.
    Payment coupons must accompany your payment. Find the payment coupon on your billing statement, or print one from Penn.Pay.

  4. Wire Transfer: Click here for instructions.

  5. In Person:  Present your payment and payment coupon at the University Cashier in the Franklin Building lobby, 3451 Walnut St.
    Find the payment coupon on your billing statement, or print one from Penn.Pay. Note that American Express® is not accepted at the Cashier.

 
Electronic Payment from your U.S. Checking or Savings Account

From the Home page, click on the [Pay Now] button.  A payment screen will display, indicating the amount due.  Simply enter the amount you wish to pay and select a payment date, making sure to submit your payment at least 3 days before the due date to avoid any late payment penalties.

Once you select the option for checking or savings, the page will expand to collect the account information you need to enter, including include name, routing number, account number, etc.  After this information entered, make sure you read the Terms and Conditions and check the box to agree to them.  Finally, click on the [Submit] button at the bottom of the page.  

The system will process your payment and display a confirmation screen which will confirm the status of your payment, and which you should print and retain for your records.

Saving your Payment Account information

Penn.Pay can store your bank account information securely, so that you don’t have to
re-enter it each time you make a payment.  Once you have stored account information, it will display on the Payment page, where you can easily select it at the time of payment. Penn.Pay will never make payments automatically using your stored accounts.  You must always go online and submit each payment directly.  Also, you can add multiple payment accounts in Penn.Pay, and you can select which account to use at the time you make each payment.

You can initiate storage of your payment account information while you are in the process of making a payment, by filling in the ‘Account Nickname’ field at the bottom of the Payment screen.  You can also store information for a payment account by going to the Profile page and selecting the option to [Add Payment Account] at the bottom of the page.  When you choose the checking or savings option, the page expands expands to collect the account information you need to enter, including include name, routing number, account number, etc.  Once you have all of this information entered, make sure you read the Terms and Conditions and check the box to agree to them.  Finally, click on the [Save] button to complete the entry.

If you want to ‘schedule’ your payment for a future date you will be prompted to store your payment account information.  This is the only way we can enable scheduling of future payments at this time.

Payment accounts not used within 1 year are automatically deleted. 

Canceling a Payment

When paying with an approved U.S. Checking or Savings account, Penn.Pay allows you to “schedule” a payment date in advance, and payment is not made until the date you designate when you submit the payment.  You have until the day prior to the scheduled payment date to cancel the payment.  To cancel a scheduled payment, click on the [Payment History] tab and then go to the section labeled “Scheduled Online Payments”. Select the payment you wish to cancel and click on the [Cancel Selected Payment] button.  If you need to change the payment amount or date for any scheduled payment, you will need to cancel the initial payment and resubmit the transaction as a new payment.

Electronic Payment using your American Express® Card

From the Home page, click on the [Pay Now] button.  A payment screen will display, indicating the amount due and presenting you the option to use a stored payment account, as well as a link to pay using your American Express® Card.  Click on the link for [American Express Card].

Enter the amount you wish to pay and note the additional 2.0% convenience fee that will be charged for this transaction. Scroll down to the Payment Method & Account Information section and select the [Credit Card] option.  This page will expand to display the specific credit card information you need to enter, including account name and number, expiration date, CID and billing address. 

Once you have completed entry of your information, scroll down to the bottom of the screen and click on the [Submit] button.  Your credit card information will be validated immediately, and if approved, your payment transaction will be submitted.  A confirmation screen will display, which you should print and keep for your records.  Note that your American Express® card information will not be stored in Penn.Pay; you need to re-enter your card information each time you want to make a payment

Please note that you cannot “schedule” payments for future dates when paying by American Express.  Your payment is submitted immediately once you click [Submit].

You cannot cancel a payment you made though Penn.Pay system using your American Express® Card. 

Penn does not receive any compensation or portion of the convenience fee for providing AMEX as a payment option.

Paying by Mail or In-Person

From the Penn.Pay Home page click on the STATEMENT OF ACCOUNT link.  Then scroll down to the bottom of the statement and click on the link to [Print Payment Coupon].  You need to cut the bottom portion of the payment coupon page off, and submit it with your payment (or your may experience delays with processing your payment and/or incur late payment penalties).

Paying by Wire Transfer

Please click here for detailed instructions.

 
Payment History

Only the payments made online will appear on the Penn.Pay Payment History screen.  All other payments, such as any made by check, wire transfer or at the Cashier's Office, will appear on the monthly statement itself, since these are payments made in methods other than the Penn.Pay system.  All payments made to the student account up to and including the statement date will appear directly on that statement itself.  For New Activity, click on the tab labeled “NewActivity” in Penn.Pay.   This will allow the student to view any adjustments (charges or credits/payments) made since the last statement date.

 
Additional Information
  About Penn.Pay
  Billing Contacts
  Billing Schedule
  Financing and Payment Plan Options
  How to Pay Your Bill
  Leave of Absence / Withdrawal Policy
  Line of Credit from SFS
  Refund Information
  Third Party Payments
  Wire Payments
 
 

 


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