How to use Penn.Pay

Frequently Asked Questions

As a student, you are already signed up. You can link directly to Penn.Pay from the Penn Portal, Penn InTouch and the SFS Home Page.  A link will also be provided in your Monthly Student Account Billing Statement notification email. You’ll need your PennKey and associated password to logon to Penn.Pay.

To enable other payers, such as your parents, to receive/pay your billing statements you will need to log onto Penn.Pay and select the [My Profile] tab.  From the top of the profile page, click on the [Invite Other Payer] button.  Then you simply enter the email address of the individual you wish to invite, complete the remaining fields, and click [Invite].  Each of the other payers you invite will receive an email with a Penn.Pay Activation-ID and a link to the Penn.Pay site.  You will also need to provide those you invite with your 8-digit Penn-ID in order for them to complete their enrollment.

Note that your university email address is already pre-populated in your profile on the Penn.Pay system, and will be used for notifying you when new statements are available, acknowledgement of payments, etc.  You can add other email addresses for yourself from the [My Profile] tab, in which case you will be notified at all the email addresses you enter.

If you are currently enrolled in Net.Pay, you can login with your current Net.Pay user name.  You may be prompted to select a new password, but your payment history and account information should be carried over to the new Penn.Pay system.

If you are not currently enrolled in Net.Pay, your student must “invite” you to be an “Other Payer”, by entering your email address in the process described above. You should then receive an email from Penn.Pay with a special Activation-ID. Your student must also provide you with their 8-digit Penn-ID, since you will need both ID’s to enroll in Penn.Pay.  Once you have those ID’s, simply click on the link provided in your email invitation to access the Penn.Pay site. Then click on the [Sign-Up] button and follow the instructions.   

Note that you have the option of entering up to two email addresses for yourself, which will be used for sending you notices of new statements, acknowledgement of payments, etc.

From the Home page, click on the [Pay Now] button.  A payment screen will display, indicating the amount due.  Simply enter the amount you wish to pay and select a payment date, making sure to submit your payment at least 3 days before the due date to avoid any late payment penalties.

Once you select the option for checking or savings, the page will expand to collect the account information you need to enter, including include name, routing number, account number, etc.  After this information entered, make sure you read the Terms and Conditions and check the box to agree to them.  Finally, click on the [Submit] button at the bottom of the page.  

The system will process your payment and display a confirmation screen which will confirm the status of your payment, and which you should print and retain for your records.

Penn.Pay can store your bank account information securely, so that you don’t have to re-enter it each time you make a payment.  Once you have stored account information, it will display on the Payment page, where you can easily select it at the time of payment. Penn.Pay will never make payments automatically using your stored accounts.  You must always go online and submit each payment directly.  Also, you can add multiple payment accounts in Penn.Pay, and you can select which account to use at the time you make each payment.

You can initiate storage of your payment account information while you are in the process of making a payment, by filling in the ‘Account Nickname’ field at the bottom of the Payment screen.  You can also store information for a payment account by going to the Profile page and selecting the option to [Add Payment Account] at the bottom of the page.  When you choose the checking or savings option, the page expands expands to collect the account information you need to enter, including include name, routing number, account number, etc.  Once you have all of this information entered, make sure you read the Terms and Conditions and check the box to agree to them.  Finally, click on the [Save] button to complete the entry.

If you want to ‘schedule’ your payment for a future date you will be prompted to store your payment account information.  This is the only way we can enable scheduling of future payments at this time.
Payment accounts not used within 1 year are automatically deleted. 

When paying with an approved U.S. Checking or Savings account, Penn.Pay allows you to “schedule” a payment date in advance, and payment is not made until the date you designate when you submit the payment.  You have until the day prior to the scheduled payment date to cancel the payment.  To cancel a scheduled payment, click on the [Payment History] tab and then go to the section labeled “Scheduled Online Payments”. Select the payment you wish to cancel and click on the [Cancel Selected Payment] button.  If you need to change the payment amount or date for any scheduled payment, you will need to cancel the initial payment and resubmit the transaction as a new payment.

From the Home page, click on the [Pay Now] button.  A payment screen will display, indicating the amount due and presenting you the option to use a stored payment account, as well as a link to pay using your American Express® Card.  Click on the link for [American Express Card]. 

Enter the amount you wish to pay and note the additional 2.15% convenience fee that will be charged for this transaction. Scroll down to the Payment Method & Account Information section and select the [Credit Card] option.  This page will expand to display the specific credit card information you need to enter, including account name and number, expiration date, CID and billing address. 

Once you have completed entry of your information, scroll down to the bottom of the screen and click on the [Submit] button.  Your credit card information will be validated immediately, and if approved, your payment transaction will be submitted.  A confirmation screen will display, which you should print and keep for your records.  Note that your American Express® card information will not be stored in Penn.Pay; you need to re-enter your card information each time you want to make a payment

Please note that you cannot “schedule” payments for future dates when paying by American Express.  Your payment is submitted immediately once you click [Submit].

You cannot cancel a payment you made though Penn.Pay system using your American Express® Card. 

Penn does not receive any compensation or portion of the convenience fee for providing AMEX as a payment option.

From the Penn.Pay Home page click on the STATEMENT OF ACCOUNT link.  Then scroll down to the bottom of the statement and click on the link to [Print Payment Coupon].  You need to cut the bottom portion of the payment coupon page off, and submit it with your payment (or your may experience delays with processing your payment and/or incur late payment penalties).

Please click here for detailed instructions.